HanReader Support
Help with documents, OCR, translation, narration, subscriptions, purchases, sign-in, and account access.
Open local documents
Choose Open a document and select a PDF, DOCX, EPUB, scan, or photo from this device. HanReader does not upload or synchronize your library. If a file cannot be opened, confirm that it has finished downloading to the device, is not password protected, and uses a supported format.
OCR and reading
Images and scanned PDF pages are recognized on your device with Apple Vision. Wait for recognition to finish, then tap a character or drag across a phrase on the original page. For unclear text, use a sharper image with even lighting and keep the page upright.
Translation and narration
Select Chinese text to request an explanation or translation. Choose narration for a selection or from the current reading position. These online features require a connection and reading credits. If preparation takes longer than expected, keep the app open, retry once, and check that your account still has credits.
Subscriptions and purchases
Apple manages HanReader Pro purchases. Use Restore Purchases when an active subscription is not shown. Manage or cancel the subscription in your Apple account settings. Reading credits are separate metered entitlements; the app shows the current balance before online use.
Sign-in and direct help
Sign in with Apple is used for entitlements and credits, not document synchronization. If sign-in fails, confirm network access and Apple account availability, then retry without closing your document. For help, email hanreader@weerocks.com and include your device model, operating-system version, HanReader version, and a short description. Do not send private documents, passwords, or payment details.
Company
Qingdao Weerocks Data Info. Tech. LLC.
Unit 403, Building 1, M2 Creative Park, No. 98 Liaoning Road, Shibei District, Qingdao, Shandong 266012, China
hanreader@weerocks.com